THE MOST COMMON QUESTIONS
Frequently asked questions
Can I have a custom sign made?
Yes! If you have an idea in mind, send us a message and we will be happy to collaborate!
How long does it take for my items to ship?
All processing times vary and are listed on individual item discriptions. Typically Celebration Boxes and handcrafted signs will ship within 1-3 business days. Custom creations and birthday chalkboards generally take up to two weeks.
Do you offer refunds or exchanges?
Due to the custom nature of our products we do not offer refunds or exchanges. However, customer satisfaction is our number one goal. If for any reason you are unstatisfied with your order or feel like we can improve in any way, please reach out to us at firstname.lastname@example.org.
I like one of your handcrafted signs but would like it a specific size and color. Is this something you can accomodate?
Absolutely! We can custom create any sign. Send us a message with the details of what you would like and we'll make your vision come to life!
How much do your custom signs cost?
The price of our custom signs depends on size and complexity of the sign being made.
Can I buy an individual items from the Celebration Boxes?
Yes. You can find a list of these items for sale outside of the Celebration Boxes on our Individual Items page.
Instead of delivery, can I pick up my items?
Sure! All pickups are located inside REACT Escape Rooms in Windsor Locks, CT unless otherwise noted. We'll send you a text message when your order is ready and we'll set up a day and time that works best for you. Make sure to bring your ID at time of pickup.